Monthly capacity
One service, one delivery model, three levels of included capacity.
Basis of the plan
The levels set out below do not constitute three services. They are the same continuous product delivery service at three monthly volumes. The assessment confirms that the project fits the standard delivery model and recommends a level on the basis of the actual system and a representative backlog.
- 10 Delivery Units
- A product in steady operation with a modest and predictable stream of changes.
- 20 Delivery Units
- Active development alongside production operation. This is the usual initial level.
- 30 Delivery Units
- A full roadmap in continuous execution, with several features in progress during the month.
The monthly price is quoted together with the assessment result, once the level of the plan has been established.
Included in every plan
- One agreed product, one ordered queue and one active request at any time.
- The complete delivery process, comprising analysis, Delivery Brief, implementation, testing, independent review, staging, acceptance and production.
- Operation of the agreed production core.
- The assessment preceding commencement of the service, and onboarding following acceptance of the project.
Terms of capacity
- Unused Delivery Units are not carried forward.
- Requests in excess of the allowance are held until the next billing period, unless additional capacity is agreed.
- Delivery defects introduced by grm.sh do not consume a unit and are not held for a new allowance.
- Critical production incidents take precedence over the queue and are not held for a new allowance.
Agreed separately
Hosting and other third-party services, additional products, parallel active delivery, additional monthly capacity, major migrations, architectural stabilization, high-availability infrastructure and 24-hour human on-call are agreed separately. These constitute additions to the service rather than separate products.